THE RESULTS OF THIS YEAR’S SUPPLIER LOYALTY SURVEY, CONDUCTED BY INSIDE TRACK, ARE IN, AND ONCE AGAIN STEWART FILMSCREEN RANKED #1 IN OVERALL SUPPLIER LOYALTY FOR THE 12TH CONSECUTIVE YEAR
The results of this year’s Supplier Loyalty Survey from inside track are in, and once again Stewart Filmscreen is ranked #1 in Overall Supplier Loyalty among Home Video/Screen companies.
Stewart Filmscreen’s products and organization has now captured 1st place Overall in the H.V./Screen group of the inside track survey for 12 consecutive years. Stewart took ten parameter first places this year (including the Product Triple Crown) plus five-second places. Stewart improved year over year on 13/16 parameters and dropped only minimally on the remaining three parameters.
Said inside track Editor, Gisela Schoell, “Once again, and this time during a most challenging year, vendors in the inside track survey competed in what amounts to 16 ‘races.’ You do not reach the Overall winner’s podium in this survey by concentrating on just a few parameters like, for example, product performance, reliability, and innovation. This survey requires even more from vendors, because what is measured is the totality of the vendor/dealer partnership — and it is the dealers who are the judges. Coming out on top Overall once is a tremendous achievement. Coming out on top for 12 years running, as Stewart Filmscreen has done, means that this company is an exemplary vendor partner to its dealers.”
Year after year, dealers respond to Stewart’s outstanding products and once again they have given them the top spot for Product Reliability, Product Performance and Product Innovation along with another first place for Appropriate Assortment. Moreover, based on inside track’s strict and precise grading structure, Stewart leaves the competition in the dust when it comes to Customer Service with top rankings in Technical Support, Brand Name Recognition, Distribution Policies, Price Protection, Dealer Training and Quality of Sales Reps.
This year’s inside track results exemplify Stewart Filmscreen’s continued commitment to serve their dealers with the most advanced projection screen solutions in the world and their specialized one-of-a-kind designs. Their staff of expert Product Specialists is available to help their dealers solve the simplest to the most complex screen designs – regardless of application.
“All of us at Stewart Filmscreen would like to thank all the dealers for their support on this survey. With your very valuable input we are able to continue as the leader in the projection screen industry. Please let us know how we can help you further in 2010 and beyond!,” stated Tim Nymberg, President, Stewart Filmscreen.
About inside track
For 25 years the industry publication inside track™ has been examining and reporting on the state of the partnership between independent specialist retailers/custom integrators and their vendors in the consumer electronics industry. In our annual Supplier Loyalty Test™ survey dealers grade their vendor partners on an exhaustive set of parameters. In essence a detailed dealer satisfaction barometer, the results of this survey show each vendor’s strengths and weaknesses as well as the competitive standing within the group the vendor competes in. Vendors committed to mutually supportive partnerships with their dealers use these results as an important guide in managing their businesses.
www.inside-track-online.com
About Stewart Filmscreen
Stewart Filmscreen is the world’s premier projection-screen manufacturer for both the residential and commercial markets. A family-owned business, Stewart Filmscreen maintains the highest standards in screen design and craftsmanship. In fact, each screen is handmade. Founded in 1947, Stewart Filmscreen has grown from a small business to an international one, with offices in Denmark and Singapore, in addition to two in the United States, including a manufacturing facility in Ohio and their headquarters in So. California. More information on Stewart Filmscreen Corporation is available at www.stewartfilmscreen.com.